Accessibility Statement for Alanoud Official E-commerce

This is an accessibility statement from Alanoud S.A. official e-commerce (www.alanoud.com).

Measures to Support Accessibility

Alanoud S.A. takes the following measures to ensure accessibility of its official e-commerce:

  • Provide continual accessibility training for our staff.

  • Assign clear accessibility goals and responsibilities.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. The three levels of conformance are: Level A, Level AA, and Level AAA.

Alanoud official e-commerce should be compliant with WCAG 2.1 Level A and AA.

Alanoud official e-commerce is partially conformant with WCAG 2.1 (Level A and AA), the EN 301-549 European standard for digital accessibility, and applicable local laws.

Partially conformant means that some parts of the content do not fully meet the accessibility standard. Please refer to the section below “Limitations and Alternatives” for details.

Feedback

We welcome your feedback on the accessibility of Alanoud official e-commerce. Please let us know if you encounter accessibility barriers:

We strive to respond to feedback within 7 business days.

Compatibility with Browsers and Assistive Technology

Alanoud official e-commerce is designed to be compatible with the following assistive technologies:

  • Apple Safari, VoiceOver, iOS

  • Google Chrome, NVDA, Windows

Technical Specifications

Accessibility of Alanoud official e-commerce relies on the following technologies to work with the combination of web browsers and any assistive technologies or plugins installed on your device:

  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript

These technologies are relied upon to conform with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Alanoud official e-commerce:

  1. Alternative text for image banners (WCAG 1.1.1 Non-text Content): Some banners on the homepage may not have comprehensive alternative text. We are implementing improvements in our content production process. Contact accessibility@alanoud.com if you encounter an issue.

  2. Header elements with the same ID attribute (WCAG 4.1.1 Parsing): Menu entries and service bar buttons in the header may share the same ID due to separate HTML structures for mobile and desktop. This issue is planned to be fixed. Contact accessibility@alanoud.com if you encounter an issue.

  3. Links in header and footer may lack comprehensible ARIA labels (WCAG 2.4.4 Link Purpose in Context, 4.1.2 Name, Role, Value): Some links may not be understandable using screen readers because ARIA labels are missing or insufficient. We are reviewing and updating these labels. Contact accessibility@alanoud.com if you encounter an issue.

Assessment Approach

Alanoud S.A. assessed the accessibility of its official e-commerce using the following approaches:

  • Self-evaluation

  • External evaluation

Accessibility Statement for Alanoud Traceability Web Application

This is an accessibility statement from Alanoud S.A. for the Alanoud Traceability Web Application (https://productinfo.alanoud.com/traceability).

Measures to Support Accessibility

Alanoud S.A. takes the following measures to ensure accessibility of Alanoud Traceability Web Application:

  • Provide continual accessibility training for our staff.

  • Assign clear accessibility goals and responsibilities.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. The three levels of conformance are: Level A, Level AA, and Level AAA.

Alanoud Traceability Web Application should be compliant with WCAG 2.1 Level A and AA.

Alanoud Traceability Web Application is partially conformant with WCAG 2.1 (Level A and AA), the EN 301-549 European standard for digital accessibility, and applicable local laws.

Partially conformant means that some parts of the content do not fully meet the accessibility standard. Please refer to the section below “Limitations and Alternatives” for details.

Feedback

We welcome your feedback on the accessibility of Alanoud Traceability Web Application. Please let us know if you encounter accessibility barriers:

We strive to respond to feedback within 7 business days.

Compatibility with Browsers and Assistive Technology

Alanoud Traceability Web Application is designed to be compatible with the following assistive technologies:

  • Apple Safari, VoiceOver, iOS

Technical Specifications

Accessibility of Alanoud Traceability Web Application relies on the following technologies to work with the combination of web browsers and any assistive technologies or plugins installed on your device:

  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript

These technologies are relied upon to conform with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Alanoud Traceability Web Application:

  1. Focus not moved into revealed content (WCAG 2.4.3 Focus Order – Level A): When opening overlay layers such as the product passport, registration, login, password change, and registration confirmation, the focus moves to the close button rather than the main component. The issue is planned to be fixed. Contact accessibility@alanoud.com if you encounter an issue.

  2. Keyboard navigation continues to inactive components (WCAG 2.1.1 Keyboard – Level A): When navigating the product detail page via keyboard, navigation continues within the menu despite it not being activated. The issue is planned to be fixed. Contact accessibility@alanoud.com if you encounter an issue.

  3. Color not used as the only means of conveying information (WCAG 1.4.1 Use of Color – Level A): Links and buttons do not present feedback on tap or hover. Adjustments will be implemented to show state changes (e.g., underlined text). The issue is planned to be fixed. Contact accessibility@alanoud.com if you encounter an issue.

  4. No errors identified in Login Account (WCAG 3.3.1 Error Identification – Level A): If the user does not fill in email and password fields, no error messages appear when clicking Login. The issue is planned to be fixed. Contact accessibility@alanoud.com if you encounter an issue.

  5. Linear reading order not preserved in multi-column content (WCAG 1.3.2 Meaningful Sequence – Level A): In multi-column tables, content does not flow linearly in the Product Passport area. The issue is planned to be fixed. Contact accessibility@alanoud.com if you encounter an issue.

  6. Focus not always visible (WCAG 2.4.7 Focus Visible – Level AA): During keyboard navigation, some components such as the “Registration confirmation button” do not show a visible focus. The issue is planned to be fixed. Contact accessibility@alanoud.com if you encounter an issue.

Assessment Approach

Alanoud S.A. assessed the accessibility of Alanoud Traceability Web Application using the following approaches:

  • Self-evaluation