How do I Return or Exchange an item?

The following policy applies only to Goods purchased on our Website. We cannot accept returns or exchanges of Goods purchased on other websites, in physical stores, or Goods from countries where we do not ship merchandise directly.

For orders delivered to Russia, we will not accept returns for changes in color or size of the items. If you wish to receive a different item, you should return your purchase and place a new order.

The original purchaser can arrange a free exchange or return of any item bought through our Website in three simple steps, as described in the applicable Terms of Sale and summarized below:

  1. Login to your account at www.loropiana.com. Select the detail page for your order and mark the items you wish to return or exchange. You will receive a Return Authorization Number.

  2. Place all items for return or exchange in their original boxes and packaging, along with the Return Authorization Number. Each item must be in original, new, and unused condition, with all original tags and labels still attached.

  3. Attach the adhesive “Eshop/eCommerce Urgent” sticker to the outside of the box.

For orders shipped in Europe: affix the provided return label onto the box. If you wish to specify a different pickup address, you can do so while entering the return request (step 1 above) and print a new return label. Then, contact DHL to arrange a suitable time for collection:

  • AUSTRIA: +43 2236 207

  • BELGIUM: +32 2 715 5050

  • BULGARIA: +359 2 9309400

  • CZECH REPUBLIC: +420 840 103000

  • CROATIA: +385 1 665 1111

  • CYPRUS: +357 22 799000

  • DENMARK: +45 703 45345

  • ESTONIA: +372 6 808555

  • FINLAND: +358 20 5338014

  • FRANCE: +33 08020 20 2525

  • GERMANY: +49 180 6345 3003, +49 180 6345 3001

  • GREECE: +30 210 9890800

  • HUNGARY: +36 1 382 3499

  • IRELAND: +353 1 870 0700, 1890 725725 (national calls only)

  • ITALY: +39 02 82470225, 199 199 345 (national calls only)

  • LATVIA: +37 167715511

  • LITHUANIA: +370 5 2360700

  • LUXEMBOURG: +352 350909

  • MALTA: +356 21 800148

  • POLAND: +48 22 5464202

  • PORTUGAL: +351 21 1127200

  • PRINCIPALITY OF MONACO: +33 08020 20 2525

  • ROMANIA: +40 21 222 1777

  • SLOVAKIA: +421 2 4822 9229

  • SLOVENIA: +386 1 5887800

  • SPAIN: +34 93 2676040

  • SWEDEN: +46 771 345345

  • THE NETHERLANDS: +31 88 0552 000

  • UK: +44 844 2480844

For orders shipped in the United States: attach the pre-addressed FedEx label to the outside of the box. Visit www.fedex.com or call 1-800-GOFEDEX (1-800-463-3339) to arrange a suitable time for FedEx to collect your box.

For orders shipped in China: call 400-889-1888 to arrange a suitable time for SF Express to collect your box.

For orders shipped in Japan: complete the pre-addressed Yamato airway bill and attach it to the outside of the box. Call +81 0120-01-9625 or visit the Yamato website to arrange a suitable pickup time.

For orders shipped in South Korea: call +82 26-200-7799 to arrange a suitable time for Ilyang to collect your box. We will then provide the return label to apply to the box.

All returned merchandise will be inspected to ensure compliance with our Terms of Sale. Once verified, we will promptly exchange the goods or issue a refund to the original credit card or bank account used for the purchase (for further details, see the Conditions of Return or Exchange below). All return shipments are provided free of charge.

The return process for gifts is described separately below.

For payments made by wire transfer from a country outside the European Union, our Customer Service will contact you to obtain all necessary information. The bank account provided for reimbursement must be the same as the one used for the original purchase.

The procedure for returning items shipped to Russia is described in a dedicated section.

It is not possible to return or exchange items purchased on loropiana.com in our physical stores.

For information on how to return or exchange your items, please refer to the Return & Exchange Policy.

ASPEN, 316 South Galena Street, Tel. 970 - 544 - 0502
BAL HARBOUR, Bal Harbour Shops, 9700 Collins Avenue, Tel. 305 - 867 – 1680
BEVERLY HILLS, 455 North Rodeo Drive, Tel. 310 - 860 - 0765
BOSTON, 43 Newbury Street, Tel. 617 - 236 - 4999
CHICAGO, 39 East Oak Street, Tel. 312 - 664 - 6644
COSTA MESA, South Coast Plaza, 3333 Bristol Street, Tel. 714 - 432 - 1301
DALLAS, Highland Park Village, 42 Highland Park Village, Tel. 214 - 520 - 0951
HONOLULU, Royal Hawaiian Center, 2201 Kalakaua Avenue, Tel. 808 - 921 - 2151
HOUSTON, 5015 Westheimer Rd., Retail Space #A2210, Houston, TX 77056, Tel. 713 - 888 - 0600
LAS VEGAS, The Esplanade At Encore, 3121 Las Vegas Blvd South, Tel. 702 - 862 - 4234
LAS VEGAS, Crystals at City Center, 3720 Las Vegas Blvd South, #223A, Tel. 702 - 696 - 0033
MANHASSET, Americana Manhasset, 2018 Northern Boulevard, Tel. 516 - 869 - 9469
MANHATTAN, 748 Madison Avenue, Tel. 212 - 980 - 7961
MIAMI, Design District, 151 NE 39th Street, Tel. 305 - 576 - 6589
PALM BEACH, 245 Worth Avenue, Tel. 561 - 833 – 7016
SAN FRANCISCO, 212 Stockton Street, Tel. 415 - 593 - 3303
SHORT HILLS, The Mall At Short Hills, 1200 Morris Turnpike, Tel. 973 - 912 - 9393
VAIL, 288 Bridge Street, Tel. 970 - 479 – 2383
WASHINGTON D.C., 949 H Street NW, Tel. 202 - 682 - 4500

Items received as gifts can be returned or exchanged as described in the applicable Terms of Sale. For questions regarding our process, please contact our Customer Service team:

For gifts received in Europe, please email our Customer Service team at customerservice.eu@loropiana.com or call any time between 09:00 and 18:00 CET from Monday to Friday (except on Italian national holidays). Call +39 02 778 028 00 (international) or 800 925 545 (Italy).

For gifts received in the United States, please email our Customer Service team at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except on American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.

For gifts received in Mainland China, please email our Customer Service team at customerservice.cn@loropiana.com or call any time between 9:30AM and 6:30PM from Monday to Friday (except on Chinese national holidays) at +86 21 5298 6371 or toll free at 4008-568-580.

For gifts received in Japan, please email our Customer Service team at customerservice.jp@loropiana.com or call any time between 12:00PM and 8:00PM Japan local time from Monday to Friday (except during Japanese national holidays) at +81 03-5579-5182.

For gifts received in South Korea, please email our Customer Service team at customerservice.kr@loropiana.com or call +82 26 200 77 99.

The return process for items bought by the original purchaser is described above.

You may return or exchange (for color or size) any item you have purchased through the Loro Piana website within thirty (30) days after the products are received.

The above policy applies only to products purchased on our website (www.loropiana.com). We cannot accept returns or exchanges for products purchased on other websites, in our physical stores, or for goods from countries where we do not ship merchandise directly. You can read our complete return and exchange policy in our Terms and Conditions.

Please note that the right of withdrawal does not apply to products belonging to any of the following categories:

• Customised products
• Perfumes and candles, which are not perfectly sealed
• Swimwear, underwear, lingerie, sleeping masks, face masks, etc., which have been tried on with direct contact against the skin and do not have the hygiene label

The following policy applies only to Products purchased in our Directly Operated Stores*.

You may return any product purchased by you or received as a gift, in any Loro Piana store of your choice (see Store Locator) in the country of purchase, within 30 days post purchase.

Returning your purchased Products in our store is free and can be done in 2 easy steps:

  1. Bring your products, in perfect condition, new, unaltered, unused, and with all tags and labels attached, in their original packaging along with the Receipt that you received with the original purchase, to a Loro Piana Store.

  2. A store representative will check the products to ensure they are in perfect condition, new, unaltered, unused, and with all tags and labels attached. If the products comply with the standards stated in our Terms and Conditions, the requested return will be accepted. The store representative will explain the different options available for returning your products.

In cases where the Products appear to be worn or used, are missing any labels or tags, do not comply with our Terms and Conditions, or where we have any reason to believe the Products are fraudulent, we will not be able to accept the return.

For items purchased in Department Stores or Shop-in-shops, please refer to the Terms & Conditions displayed on the original receipt.