Every product on our site has its own product page, displaying a range of images, and sometimes videos. Each page also provides information about available colors, sizes, and other materials in which the item is offered. You can access a product page in several ways:

(a) Search. Enter the product name or number in the search box. You will see all results on the site related to your product.

(b) Browsing. While exploring the product categories in our EShop section, you will find product pages for all our items.

From the product page (see above), select the color and size you want. Then add the item to your shopping bag.

If your preferred combination of color and size is unavailable, a Merchandise Request Form will be offered. You can use this short form to inform our Customer Service team of your needs. They will contact you directly with more details.

Once you have added all desired items to your shopping bag, proceed to checkout. The purchase process involves a few simple steps:

  1. Login or create an account. If you are already registered, log in. Otherwise, you may continue as a guest.

  2. Checkout. Enter your personal information and delivery address, accept the Terms of Sale, select gift and shipping options, and verify your order details.

  3. Payment. Choose your payment method and submit your order.

After payment has been authorized, we will send an email confirmation acknowledging receipt of your order and that it is being processed.

As soon as your order is shipped, we will send another email with your order details, an electronic invoice if required, and a link to track your delivery.

Items in our Eshop are usually in stock. However, even if an item appears available, please note that another customer may purchase the item you want before you complete your order – even if it is already in your shopping bag.

If your preferred combination of color and size is unavailable, a Merchandise Request Form will be offered. You can use this short form to notify our Customer Service team of your request. They will contact you directly with more information, and you will be notified when the product is back in stock.

We unconditionally guarantee that every item sold on our website is 100% authentic. We cannot provide any comments on, or guarantee the authenticity of, products purchased from other websites.

Of course. For orders to be delivered in Europe (Russia included), please call our Customer Service team any time between 09:00 and 18:00 CET from Monday to Friday (except national Italian holidays). Call +39 02 778 028 00 (international) or 800 925 545 (Italy). For orders to be delivered in the United States, please call our Customer Service team any time between 9:00 AM and 6:00 PM EST from Monday to Friday (except national American holidays) at 212-652-1650 or toll free at 1-855-481-9100. For orders to be delivered in Mainland China, please call our Customer Service team any time between 09:00 and 22:00 local China time from Monday to Sunday (except Chinese national holidays). Toll free (China) 4008-568-580. For orders to be delivered in the United Arab Emirates, please call our Customer Service team any time between 10:00 and 18:00 local UAE time from Sunday to Thursday (except during National Holidays) at +971 45 262 408. For orders to be delivered in South Korea, please call our Customer Service team at +82 26 200 77 99.
Do I need an account to place and order?

No. You can place an order as a guest.

However, registering with our site allows you to:

  • Track your orders and review previous purchases

  • Request returns or exchanges

  • Save addresses for easier ordering

  • Manage your account details and order history, and check the status of your orders

  • Create and manage a wish list

We use your IP address to determine your location and currency.

Payment by credit card
For orders shipped in the United States, Europe, and Middle East, we accept Visa, MasterCard, and American Express. Your card will only be charged when your order is shipped as described in the applicable Terms of Sale.

For orders shipped in Japan, we accept Visa, MasterCard, American Express, JCB, and Diners.

Payment by cash on delivery
For orders shipped in Mainland China and the United Arab Emirates, we accept cash on delivery.

For orders shipped in Mainland China
Please note that you must be based in Mainland China to ship orders within China.

For orders shipped in the United Arab Emirates
Loro Piana accepts payment by COD through our courier partner, Time Express. To be eligible for this service, merchandise must be shipped to an address within the COD service area provided by Time Express. The Time Express courier accepts cash payment for all orders with a total value up to 50,000 AED.

Orders paid with a credit/debit card on the Point of Sale ("POS") machine brought by Time Express on delivery will experience a surcharge of 3.5% of the paid amount.

Payment with Alipay
For orders shipped in Mainland China, European Union, and United States.

Payment with WeChat Pay
For orders shipped in Mainland China.

Payment with PayPal
For orders shipped in Europe and United States.

Payment with E-wallet: Apple Pay and Google Pay
For orders shipped in Europe, Middle East, United States, and Japan.

Each purchase can be made securely on the site thanks to advanced site certificate servers and SSL coding systems. We only use secure connections, indicated by the prefix "https" and the lock symbol which can be found in the browser's address bar when you enter the Checkout pages.

Our payments department checks transactions for fraudulent activity prior to confirming a transaction and may contact you for additional information before order confirmation.

Each purchase can be made securely on the site thanks to advanced site certificate servers and SSL coding systems. We only use secure connections, indicated by the prefix "https" and the lock symbol which can be found in the browser's address bar when you enter the Checkout pages.

Our payments department checks transactions for fraudulent activity prior to confirming a transaction and may contact you for additional information before order confirmation.

No. We are sorry, but we cannot combine orders or add items to an order once it has been submitted.

We will email you to confirm that we have received your order and are processing it. Once your order has been shipped, we will send you another email with tracking details and an electronic invoice as described in the applicable Terms of Sale.

For orders shipped in Europe (Russia included), the United States, Japan, and the United Arab Emirates, your card will only be charged once your order has been shipped, as described in the applicable Terms of Sale. If any of the items you ordered are not available, you will not be charged for them. In the rare case that none of your ordered items are available, or if there is a problem authorizing your card, our Customer Service team will contact you by email.
Can I save my addresses for future use?

Yes, your user account includes an address book that allows you to save and edit addresses for easy reference in the future.

Please follow the instructions below for your country. If there are more spaces than needed for your postal code, add a zero or zeros before the code to fill the extra spaces.

Austria – Enter four digits, for example 1234.
Belgium – Enter four digits, for example 1234.
Bulgaria – Enter four digits, for example 1234.
Czech Republic – Enter five digits, for example 12345.
Denmark – Enter four digits, for example 1234.
Estonia – Enter five digits, for example 12345.
Finland – Enter five digits, for example 12345.
France – Enter five digits, for example 12345.
Germany – Enter five digits, for example 12345.
Greece – Enter five digits, for example 12345.
Hungary – Enter four digits, for example 1234.
Italy – Enter five digits, for example 12345.
Latvia – Enter four digits, for example 1234.
Lithuania – Enter five digits, for example 12345.
Luxembourg – Enter four digits, for example 1234.
Monte Carlo – Enter five digits, for example 12345.
Poland – Enter five digits, for example 12345.
Portugal – Enter four or seven digits, for example 1234 or 1234567.
Republic of Ireland – Leave the postal code blank and just enter your country.
Romania – Enter six digits, for example 123456.
Russia – Enter six digits, for example 123456.
Slovakia – Enter five digits, for example 12345.
Slovenia – Enter four digits, for example 1234.
Spain – Enter five digits, for example 12345.
Sweden – Enter five digits, for example 12345.
The Netherlands – Partial and complete postal codes both work, for example 1234 or 1234AB.
United Kingdom – Enter your postcode with the space, for example AB12 3CD.
United States – Enter five digits, for example 12345.
China – Enter six digits, for example 100081.
Japan – Enter seven digits, for example 123-4567.
South Korea – Enter five digits, for example 12345.
Ukraine – Enter five digits, for example 12345.

How quickly can I get my order and how much will it cost?

We only ship your order once all payment and delivery details have been approved. All charges for delivery will appear directly on your checkout page after you have selected your shipping address.

Within the E.U., we ship using DHL Express and your order should arrive within three to five business days.

Within China, we ship using SF Express and your order should arrive within five business days.

Within the U.S., we ship using FedEx and offer two shipping options:

  • Regular: Order should arrive within 7 business days.

  • Expedited: Order should arrive within 3 business days.

Within Japan, we ship using Yamato and your order should arrive within three to five business days.

Within South Korea, we ship using Ilyang and your order should arrive within three business days.

Within the UAE, we ship using DB Schenker, DHL, and Aramex, and your order should arrive within one to three business days.

Every delivery must be signed for, as we require proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery. You can track the progress of your order using the ‘Order History’ tab in your account.

Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.

Our Eshop offers direct delivery services to the countries listed below. If you would like to inquire about delivery to another country or region, please contact our Customer Service by email at customerservice.eu@loropiana.com or by phone Monday through Friday from 9:00 to 18:00 CET (except Italian national holidays) by dialing +39 02 778 02800 or 800 925 545 (when calling from Italy).

North America:

  • United States

Asia:

  • Mainland China

  • Japan

  • South Korea

Middle East:

  • United Arab Emirates

  • Qatar

  • Saudi Arabia

  • Kuwait

  • Bahrain

Europe:

  • Austria

  • Belgium

  • Bulgaria

  • Croatia

  • Cyprus

  • Czechia

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Ireland

  • Italy

  • Latvia

  • Lithuania

  • Luxembourg

  • Malta

  • Poland

  • Portugal

  • Monaco

  • Romania

  • Slovakia

  • Slovenia

  • Spain

  • Sweden

  • Switzerland

  • Netherlands

  • Ukraine

  • United Kingdom

Please note that unfortunately we are not able to deliver to European countries with special tax exemptions, Post Office Boxes, or U.S. territories including the U.S. Virgin Islands, Puerto Rico, and Guam.

Customer Service contacts for orders shipped to different regions:

  • Europe: Email customerservice.eu@loropiana.com or call between 09:00 and 18:00 CET, Monday to Friday (except Italian national holidays) at +39 02 778 028 00 (international) or 800 925 545 (Italy).

  • United States: Email customerservice.us@loropiana.com or call between 9:00 AM and 6:00 PM EST, Monday to Friday (except American national holidays) at 212-652-1650 or toll free 1-855-481-9100.

  • China: Email customerservice.cn@loropiana.com or call between 9:00 AM and 10:00 PM China local time, Monday to Sunday (except Chinese national holidays) at +86 21 5298 6371 or toll free 4008-568-580.

  • Japan: Email customerservice.jp@loropiana.com or call between 12:00 PM and 8:00 PM Japan local time, Monday to Friday (except Japanese national holidays) at +81 (0) 3-6228-5077.

  • United Arab Emirates: Call +971 4 52 62 410 or WhatsApp +971 5 15 66 87 57 98, Sunday to Thursday from 10:00 AM to 6:00 PM UAE time (except national holidays).

  • South Korea: Email customerservice.kr@loropiana.com or call +82 26 200 77 99.

Unfortunately not. If you need items sent to different addresses, please place a separate order for each address. For corporate orders, please contact our Customer Service team.

Unfortunately not, so please make sure you provide a suitable delivery address.

Each item in your order will be delivered in one of our signature Kummel-colored gift boxes.

All items are insured against theft and accidental damage while in transit. Once your items have been delivered and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.

Yes. Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery.

Once your order has been shipped, we will send you an email confirming the shipping details, with a tracking number. You can always view and track the status of your shipment by logging into your account and clicking the relevant order.

For orders delivered to Japan, you can track the progress of your order by entering the tracking number provided in your Order Confirmation directly into our carrier’s website.

For Same Day Delivery, to check the status of your delivery, please contact our Customer Service Team directly by email at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.

What duties and texas will I have to pay?

Orders Shipped to the European Union and Mainland China
All orders shipped in the European Union and China are already inclusive of VAT by default.

Orders Shipped to Ukraine
There may be customs charges to pay directly to the courier at the time of delivery.

Orders Shipped to the United States
For orders shipped to the United States, any taxes and duties are calculated according to the value of your order, your billing address, and your shipping destination as applicable by law. Please refer to the applicable Terms of Sale for information regarding taxes.

Restrictions in delivering some products to California, U.S.
Pursuant to California penal code, we cannot ship orders for products that contain python or other prohibited materials to the State of California.

Orders Shipped to Japan
For orders shipped to Japan, any taxes and duties are calculated according to the value of your order and your shipping destination. Any such taxes and duties will be itemized on the order checkout page, the Order Confirmation, and the e-mailed invoice.

How do I contact Coustomer Service?

If you have any questions or concerns, please feel free to contact our Customer Service and we will respond as quickly as possible:

For orders shipped in Europe, please email our Customer Service team at customerservice.eu@loropiana.com or call any time between 09:00 and 18:00 CET from Monday to Friday (except Italian national holidays) at +39 02 829 518 60 (international), +39 02 829 518 18 (from Italy), +41 435 882 433 (from Switzerland), or +44 204 571 7732 (from United Kingdom).

For orders shipped in the United States, please email our Customer Service team at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.

For orders shipped in China, please email our Customer Service team at customerservice.cn@loropiana.com or call any time between 9:30AM and 6:30PM China local time from Monday to Friday (except Chinese national holidays) at 4008-568-580 (from China).

For orders shipped in Japan, please email our Customer Service team at customerservice.jp@loropiana.com or call any time between 12:00PM and 7:00PM Japan local time from Monday to Friday (except during Japanese national and year-end holidays) at +81 03-5579-5182.

For orders shipped in United Arab Emirates, please call our Customer Service team on +97 14 52 62 410 or WhatsApp +97 15 66 87 57 98, Sunday to Thursday, from 10:00AM to 6:00PM UAE time (except during National Holidays).

For orders shipped in South Korea, please email our Customer Service team at customerservice.kr@loropiana.com or call +82 26 200 77 99.

What is an Alteration?

The Alteration service offers you the opportunity to make the product fit your body.
As an example, if you want to make your pants fit you, we can hem the pants leg.
Other illustrative examples of Alterations can be considered the fit to bring in the waist or shorten jacket sleeves.
The original product design is extremely important to us. Its modification cannot be considered an Alteration (e.g., shortening of sleeves to a three-quarter length or modifying a neckline).

List of Stores in which it is possible to request an Alteration:

EMEA

Capri – Via Camerelle 51A, 53, 55, Italy
Florence – Via Tornabuoni 34/36 R, Italy
Forte Dei Marmi – G. Carducci 17, Italy
Taormina – Corso Umberto 138/140, Italy
Milan Montenapoleone – Via Montenapoleone 27, Italy
Milan Galleria – Via Silvio Pellico 6, Italy
Porto Cervo – Via la Passeggiata 7, Italy
Portofino – Piazza Martiri dell’Olivetta 9/10, Italy
Rome – Via dei Condotti 24, Italy
Venice – San Marco Ascensione 1301, Italy
Cannes – 38 Boulevard de la Croisette, France
Cannes Nammos – Palm Beach, Place Francklin Roosvelt, France
Paris Faubourg – 12 Rue du Faubourg St. Honoré, France
Paris Montaigne – 38 Avenue Montaigne, France
Saint-Tropez – 2 Rue Laugier, France
Courchevel – 2 Rue du Rocher, France
London Bond Street – 153 New Bond Street, United Kingdom
London Sloane Street – 47-48 Sloane Street, United Kingdom
Berlin – Kurfürstendamm 188-189, Germany
Dusseldorf – Königsallee 40, Germany
Frankfurt – Goethestrasse 31-33, Germany
Hamburg – Neuer Wall 46, Germany
München – Maximilianstrasse 21, Germany
Crans-Montana – Rue do Prado 10, Switzerland
Genève – Rue du Rhône 80-82, Switzerland
Gstaad – Promenade 28, Switzerland
Saint-Moritz – Via Serlas 30, Switzerland
Zurich – Bahnhofstrasse 26, Switzerland
Barcelona – Passeig de Gràcia 89, Spain
Madrid – Calle Ortega y Gasset 16, Spain
Puerto Banus – Calle Ribera 10, Spain
Ibiza Marina – Paseo Juan Carlos I 20, Spain
Wien – Kohlmarkt 16, Austria
Mykonos – Nammos Village, Psarou Beach, Greece
Atene Astir Marina – Astir Marina Vouliagmenis, Apollonos 77, Vouliagmeni, Greece
Monte Carlo – Allée François Blanc, Principality of Monaco
Abu Dhabi Galleria – 107 Hamouda Bin Ali Al Dhaheri Street, United Arab Emirates
Dubai Mall – Financial Center Road, United Arab Emirates
Dubai Mall of the Emirates – Sheikh Zayed Road, Al Barshaa First, Mall of the Emirates, Level 2, United Arab Emirates
Doha Vendome – Place Vendome Mall, Luisail, Luxury Boulevard, Ground Floor, Qatar
Kuwait Avenues Mall – Al-Rai- 5th Ring Road, Kuwait
Kuwait Salhiya – Mohammad Thunayan Al-Ghanim Street, Ground Floor, Kuwait
Marassi Galleria – Marassi Mall, 1st Floor, Bahrain
Riyadh Solitaire – Solitaire Mall, As Sahafah, Riyadh 13315, Saudi Arabia

NORTH AMERICA

Aspen – 316 South Galena Street, United States
Boston – 43 Newbury Street, United States
Chicago – 39 East Oak Street, United States
Costa Mesa – South Coast Plaza, 3333 Bristol Street, United States
Dallas – 42 Highland Park Village, United States
East Hampton – 45 Main Street, United States
Houston Galleria – 5015 Westheimer Road, Suite, United States
L.A. Rodeo Drive – 337 North Rodeo Drive, United States
Las Vegas City Center – 3720 S Las Vegas Boulevard, United States
Manhasset – 2018 Northern Boulevard, United States
Miami Bal Harbour – 9700 Collins Avenue, United States
Miami Design District – 151 NE 39th Street, United States
Miramar Montecito – 1759 S. Jameson Lane, United States
New York Madison – 748 Madison Avenue, United States
New York Meatpacking – 3 Ninth Avenue, NY, United States
New York Saks Fifth Avenue – 611 Fifth Avenue, United States
Palm Beach – 247 Worth Avenue, United States
Palo Alto – 180 El Camino Real, Building M, United States
San Francisco – 233 Geary Street, United States
Vail – 288 Bridge St, United States
Washington – 949 H Street NW, United States
Toronto Bloor – 111 Bloor Street West, Canada
Toronto Yorkdale – 3401 Dufferin Street, Canada

CHINA

Beijing China World Mall – Jianguomenwai Avenue 1, China
Beijing SKP – Shinkong Place 87, Jianguo Road, Chaoyang District, China
Beijing Wuang Fu Jing – Wanfu Central, 269 Wangfujin Street, China
Changchun Charter – Charter Shopping Center, 1255 Chongqing Road, China
Chengdu IFS – 1 Hongxing Road 3rd Section, 1st Floor, China
Chengdu SKP Mall – Tianfu Avenue, Wuhou District, China
Chongqing MixC – Chongqing MixC, Xiejiawan Central Street, China
Dalian Olympia 66 – 66 Wusi Road, China
Guangzhou Taikoo Hui – TaiKoo Hui Shopping Centre, 383 Tianhe Road, 1st Floor, China
Hangzhou MixC – Hangzhou MixC, 701 Fuchun Road, China
Hangzhou Tower Shopping Mall – 1 Wulin Square, China
Harbin Charter – Harbin Shopping Center, Anlong St., 106, 1stFloor, China
Nanjing Deji Plaza – Deji Plaza, 18 Zhongshan Road, China
Qingdao Hisense – 50 Donghai West Road, 1st Floor, China
Sanya Swire – Hainan, Sanya, Haitang District, China
Shanghai IFC – 8 Century Avenue, China
Shanghai L'Avenue – 99 Xianxia Road, 1st Floor, China
Shanghai Plaza 66 – 1266 West Nanjing Road, China
Shanghai Taikoo Li Qiantan – Qiantan Taikoo Li Shopping Mall, 500 Dongyu Road, China
Shenyang MixC – 288 Qingnian Street, China
Shenzhen MixC – 1881 Baoan South Road, China
Shenzhen Bay – 2888 Keyuan South, China
Wuhan International – 690 Jiefang Avenue, China
Wuhan Plaza 66 – 668 Jinhan Avenue, China
Xi'an SKP – SKP Department Store, 261 North Chang’an Road, China
Zhengzhou David Mall – David Plaza Mall, 188 North Erqi Road, China
Hong Kong Elements – Elements Mall, 1 Austin Road West, China
Hong Kong Harbour City – 3-27 Canton Road, China
Hong Kong IFC – IFC Mall, 8 Finance Street, China
Hong Kong Landmark – The Landmark Mall, 15 Queen’s Road, China
Hong Kong Pacific Place – Pacific Place Mall, 88 Queensway, China
Macau Four Seasons – Four Season Mall, Estrada da Baía de Nossa Senhora da Esperança, 2nd Floor, China
Macau Galaxy – The Promenade Mall, Estrada da Baía de Nossa Senhora da Esperança, China
Macau One Central – One Central Mall, Avenida de Sagres, China
Macau Wynn Peninsula – Wynn Mall, Rua Cidade de Sintra, China

SOUTH ASIA

Taichung SKM – Shin Kong Mitsukoshi Mall, 301, Taiwan Boulevard, 2nd Floor, Taiwan
Taipei 101 Mall – 45 Road, Taiwan
Taipei Regent Hotel – Chung Shan North Road, 3 Tapei Regent Galleria, Taiwan
Taipei Sogo – 300 Zhong Xiao East Road, 1st Floor, Taiwan
Taipei SKM – 19 Sungkao Road, 2nd Floor, Taiwan
Singapore ION – ION Orchard Mall, 2 Orchard Turn, Singapore
Singapore Marina Bay Sands – The Shoppes at Marina Bay, 10 Bayfront Avenue, Singapore
Siam Paragon – 991 Siam Paragon Shopping Center, Rama I Road, Thailand

JAPAN

Osaka Hilton Plaza – 2-2-2 Umeda, Japan
Tokyo Ginza Chou Street – 3-5-8 Ginza, Japan

KOREA

Seoul Chungdam – 448 Apgujeong-ro, South Korea

You can bring any item you bought through our site or in a Store to a Loro Piana Store. Alterations are provided free of charge within six (6) months after the items are purchased. Please bring a copy of the original Receipt along with the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of staff at each store.

How do I Return or Exchange an item?

The following policy applies only to Goods purchased on our Website. We cannot accept returns or exchanges of Goods purchased on other websites, in physical stores, or Goods from countries where we do not ship merchandise directly.

For orders delivered to Russia, we do not accept returns for changing the color or size of the items. If you wish to receive a different item, you must return your purchase and place a new order.

The original purchaser can arrange a free exchange or return of any item bought through our website in three simple steps, as described in the applicable Terms of Sale and summarized below:

  1. Login to your account at www.loropiana.com. Select the details page for your order and mark the items you wish to return or exchange. You will receive a Return Authorization Number.

  2. Prepare items for return or exchange. Place all items in their original boxes and packaging along with the Return Authorization Number. Each item must be in original, new, and unused condition, with all original tags and labels still attached.

  3. Label your box. Attach the adhesive “Eshop/eCommerce Urgent” sticker to the outside of the box.

For orders shipped in Europe:
Stick the provided return label onto the box. If you need to specify a different pickup address, do so when entering the return request (step 1) and print a new return label. Then call DHL to arrange a suitable time for collection:

  • AUSTRIA: +43 2236 207

  • BELGIUM: +32 2 715 5050

  • BULGARIA: +359 2 9309400

  • CZECH REPUBLIC: +420 840 103000

  • CROATIA: +385 1 665 1111

  • CYPRUS: +357 22 799000

  • DENMARK: +45 703 45345

  • ESTONIA: +372 6 808555

  • FINLAND: +358 20 5338014

  • FRANCE: +33 08020 20 2525

  • GERMANY: +49 180 6345 3003, +49 180 6345 3001

  • GREECE: +30 210 9890800

  • HUNGARY: +36 1 382 3499

  • IRELAND: +353 1 870 0700, 1890 725725 (national calls only)

  • ITALY: +39 02 82470225, 199 199 345 (national calls only)

  • LATVIA: +37 167715511

  • LITHUANIA: +370 5 2360700

  • LUXEMBOURG: +352 350909

  • MALTA: +356 21 800148

  • POLAND: +48 22 5464202

  • PORTUGAL: +351 21 1127200

  • PRINCIPALITY OF MONACO: +33 08020 20 2525

  • ROMANIA: +40 21 222 1777

  • SLOVAKIA: +421 2 4822 9229

  • SLOVENIA: +386 1 5887800

  • SPAIN: +34 93 2676040

  • SWEDEN: +46 771 345345

  • THE NETHERLANDS: +31 88 0552 000

  • UK: +44 844 2480844

For orders shipped in the United States:
Attach the pre-addressed FedEx label to the box. Go to www.fedex.com or call 1-800-GOFEDEX (1-800-463-3339) to arrange a suitable pickup time.

For orders shipped in China:
Call 400-889-1888 to arrange a suitable pickup time for SF Express.

For orders shipped in Japan:
Complete the pre-addressed Yamato airway bill and attach it to the box. Call +81 0120-01-9625 or visit Yamato’s website to arrange collection.

For orders shipped in South Korea:
Call +82 26-200-7799 to arrange a pickup time for Ilyang. A return label will be provided to attach to the box.

Please note that all returned merchandise will be inspected to ensure it complies with our Terms of Sale. Once approved, we will promptly exchange the goods or issue a refund to the original credit card or bank account used for the purchase. All return shipments are free of charge.

For gifts:
The return process for items received as gifts is described in the dedicated section.

For payments by wire transfer from outside the European Union:
Our Customer Service will contact you to obtain necessary information. The reimbursement will be made to the same bank account used for the original purchase.

For orders shipped to Russia:
The procedure for returns is available in the dedicated section.

It is not possible to return or exchange items purchased on loropiana.com in our stores.
If you need information on how to return or exchange items, please refer to our Return & Exchange Policy.

Wishlist

ASPEN, 316 South Galena Street Tel. 970-544-0502
BAL HARBOUR, Bal Harbour Shops 9700 Collins Avenue Tel. 305-867-1680
BEVERLY HILLS, 455 North Rodeo Drive Tel. 310-860-0765
BOSTON, 43 Newbury Street Tel. 617-236-4999
CHICAGO, 39 East Oak Street Tel. 312-664-6644
COSTA MESA, South Coast Plaza 3333 Bristol Street Tel. 714-432-1301
DALLAS, Highland Park Village 42 Highland Park Village Tel. 214-520-0951
HONOLULU, Royal Hawaiian Center 2201 Kalakaua Avenue Tel. 808-921-2151
HOUSTON, 5015 Westheimer Rd., Houston, TX 77056 Retail Space #A2210 Tel. 713-888-0600
LAS VEGAS, The Esplanade At Encore 3121 Las Vegas Blvd South Tel. 702-862-4234
LAS VEGAS, Crystals at City Center 3720 Las Vegas Blvd South, #223A Tel. 702-696-0033
MANHASSET, Americana Manhasset 2018 Northern Boulevard Tel. 516-869-9469
MANHATTAN, 748 Madison Avenue Tel. 212-980-7961
MIAMI, Design District 151 NE 39th Street Tel. 305-576-6589
PALM BEACH, 245 Worth Avenue Tel. 561-833-7016
SAN FRANCISCO, 212 Stockton Street Tel. 415-593-3303
SHORT HILLS, The Mall At Short Hills 1200 Morris Turnpike Tel. 973-912-9393
VAIL, 288 Bridge Street Tel. 970-479-2383
WASHINGTON D.C., 949 H Street NW Tel. 202-682-4500

Wishlist

Items received as gifts can be returned or exchanged as described in the applicable Terms of Sale. For any questions regarding our process, please contact our Customer Service team:

For gifts received in Europe:
Email: customerservice.eu@loropiana.com
Call: +39 02 778 028 00 (international) or 800 925 545 (Italy)
Availability: Monday to Friday, 09:00–18:00 CET (except Italian national holidays)

For gifts received in the United States:
Email: customerservice.us@loropiana.com
Call: 212-652-1650 or toll free 1-855-481-9100
Availability: Monday to Friday, 9:00 AM–6:00 PM EST (except American national holidays)

For gifts received in Mainland China:
Email: customerservice.cn@loropiana.com
Call: +86 21 5298 6371 or toll free 4008-568-580
Availability: Monday to Friday, 9:30 AM–6:30 PM (except Chinese national holidays)

For gifts received in Japan:
Email: customerservice.jp@loropiana.com
Call: +81 03-5579-5182
Availability: Monday to Friday, 12:00 PM–8:00 PM Japan local time (except Japanese national holidays)

For gifts received in South Korea:
Email: customerservice.kr@loropiana.com
Call: +82 26 200 77 99

The return process for items purchased by the original buyer is described above.

You may return or exchange (for color or size) any item purchased through the Loro Piana website within thirty (30) days after receipt of the products.

This policy applies only to products purchased on our website (www.loropiana.com). We cannot accept returns or exchanges for products purchased on other websites, in our physical stores, or for goods from countries where we do not ship merchandise directly. For full details, please refer to our complete return and exchange policy in the Terms and Conditions.

Please note that the right of withdrawal does not apply to products in the following categories:

  • Customised products

  • Perfumes and candles that are not perfectly sealed

  • Swimwear, underwear, lingerie, sleeping masks, face masks, etc., which have been tried on with direct contact against the skin and do not have the hygiene label

The following policy applies only to products purchased in our Directly Operated Stores*.

You may return any product purchased by you or received as a gift to any Loro Piana store of your choice (Store Locator) in the country of purchase, within 30 days of the purchase date.

Returning your purchased products in our store is free and can be done in 2 simple steps:

  1. Bring your products, in perfect condition—new, unaltered, unused, and with all tags and labels attached—in their original packaging, along with the receipt from the original purchase, to a Loro Piana Store.

  2. A store representative will check the products to ensure they are in perfect condition, new, unaltered, unused, and with all tags and labels attached. If the products meet the standards stated in our Terms and Conditions, the return will be accepted. The store representative will then explain the different options available for your return.

Please note: if the products appear to be worn or used, are missing any labels or tags, do not comply with our Terms and Conditions, or there is any reason to believe the products are fraudulent, we will not be able to accept the return.

*For items purchased in Department Stores or Shop-in-Shops, please refer to the Terms & Conditions displayed on the original receipt.

How does the Whishlist work?

You can save any item on the site to your Wishlist or Lookbook, making it easy to find later. Simply click the star icon on the category or product pages. You can view your Wishlist at any time by clicking the Account icon.

You can use the Wishlist even if you are not registered or logged in. However, in this case, if you close your browser, your selected items will be lost. We recommend logging in or creating an account to keep your Wishlist saved.

How do you manage Cookies?

Please visit the dedicated section.

We will handle your personal information in accordance with the applicable Privacy Policy posted on the site and will maintain reasonable procedures to protect it from unauthorized access, use, or disclosure. For more details, please read our full Privacy Policy available in the Legal section of our site.

How do I return a faulty/defective product?

You have the right to return Products for quality issues, provided that you have the original Receipt. This policy applies to items purchased by you as well as items received as a Gift.

Loro Piana offers a 2-year guarantee on all faulty or defective products.

For more information, please refer to our Terms and Conditions.